Privacy Policy

Welcome to Transfotech Academy ("Company", "we", "us", or "our"). We operate the website https://transfotechacademy.com/ and related services (collectively, the "Service").

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, book a session, or otherwise interact with us. Please read this policy carefully. By accessing or using our Service, you agree to the collection and use of information as described here.

If you have questions about this policy or our privacy practices, please contact us at the details provided in Section 12.

Information You Provide Directly

• Contact details: full name, email address, phone number
• Enrollment information: current background, career goals, program interest, availability
• Session booking data: preferred advisor, selected date and time
• Application information: employment history, educational background, OPT/CPT status (where applicable)
• Communications: messages, emails, and other content you send to us

Information Collected Automatically

• Log data: IP address, browser type, pages visited, referring URL, time and date of visit
• Device information: device type, operating system, browser version, screen resolution
• Usage data: clicks, scroll depth, session duration, feature interactions
• Cookie and tracking data: see Section 5 for details

Information from Third Parties

• GoHighLevel (GHL) CRM platform: form submissions, booking confirmations, and communication logs
• Analytics providers: aggregated behavioral and traffic data
• Referral partners: contact information where you have consented to sharing

We use the information we collect for the following purposes:

• Service delivery: to process enrollments, schedule advisory sessions, and deliver program content
• Communication: to respond to inquiries, send enrollment confirmations, program updates, and administrative messages
• Career support: to match graduates with hiring partners and provide job placement assistance
• Marketing: to send promotional materials about programs, events, and offers — you may opt out at any time
• Analytics & improvement: to understand how our website and programs are used and to improve them
• Legal obligations: to comply with applicable laws, regulations, and lawful requests
• Security: to detect, investigate, and prevent fraudulent or unauthorised activity

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Hiring partners: with your explicit consent, we share graduate profiles with vetted employer partners for job placement purposes
• Service providers: third-party vendors who help us operate our business (CRM, analytics, email delivery, payment processing) under strict data processing agreements
• Legal compliance: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred — we will notify you beforehand
• Safety: to protect the rights, property, or safety of Transfotech Academy, our students, or the public

All third-party service providers are contractually required to handle your data securely, use it only for the purposes we specify, and comply with applicable privacy laws.

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytical data.

Types of Cookies We Use

• Essential cookies: required for the website to function correctly — these cannot be disabled
• Analytics cookies: help us understand traffic patterns and user behaviour (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertisements and track campaign performance
• Functional cookies: remember your preferences and personalise your experience

Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set.

We may also use pixel tags and web beacons in our emails to track open rates and engagement. You can opt out of this by disabling HTML email in your email client.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Inquiry & pre-enrollment data: retained for up to 2 years from last contact
• Enrolled student records: retained for a minimum of 7 years to comply with educational and employment regulations
• Marketing data: retained until you opt out, or for up to 3 years of inactivity
• Analytics data: aggregated and anonymised after 26 months

When data is no longer required, we securely delete or anonymise it. You may request early deletion — see Section 7 for your rights.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you
• Correction: request that inaccurate or incomplete data be corrected
• Deletion: request that we delete your personal data ("right to be forgotten"), subject to legal obligations
• Portability: receive your data in a structured, machine-readable format
• Restriction: request that we limit how we process your data in certain circumstances
• Objection: object to processing based on legitimate interests, including direct marketing
• Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

To unsubscribe from marketing emails, click the "Unsubscribe" link in any email we send, or contact us directly.

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove that information and terminate the child's account.

If we become aware that we have collected personal data from a child under 18 without parental consent, we will delete it promptly.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Access controls limiting data access to authorised personnel only
• Regular security assessments and software updates
• Secure third-party service providers under data processing agreements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant authorities as required by law.

Our website may contain links to third-party websites, including social media platforms (LinkedIn, YouTube, Instagram, TikTok, Facebook, X/Twitter), hiring partner portals, and external resources. This Privacy Policy does not apply to those sites.

We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post the revised policy on this page
• Where required by law, notify you by email or through a prominent notice on our website

We encourage you to review this policy periodically. Your continued use of the Service after any changes become effective constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us. We are committed to resolving any privacy-related issues promptly.